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Returns & Refunds

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange.

Returnable/exchange products

Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items

(1)Under normal circumstances, the product has no quality problems, and we do not support returns. If you want to return the goods, the return shipping costs must be borne by yourself.Please get in touch if you have questions or concerns about your specific item.

(2)Unfortunately, we cannot accept returns on sale items or gift cards.

Return Process

(1) First contact us through service@kimotool.com to let us understand your needs. After we have confirmed that it can be returned, then send the shipment, otherwise we will not give the return.

(2) After agreeing to the refund, we will give you a return address and phone number, and hereby declare that the return shipping shall be borne by yourself.

(3) Please send us the receipt, order number, and courier number after shipping, so that we can track it.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.The refund takes 5-8 business days back to your account.

Return Address:

ROOM B2 6TH FlOOR KAM MAN
FUNG FACTORY BUILDING 6 HONG
MAN STREET CHAI WAN
HK

Recipient: KIMO-relable-13811 (similar to this, the last is the product model)

If you need any help about orders, please contact us.

Email: service@kimotool.com

Tel: (+86) 13202451873

 

9:00 am to 5:00 pm EST on weekdays.

If you need after-sales service and technical support, please contact us.

Email: service@kimotool.com

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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